Operations & Services Coordinator

Something Extraordinary Every Day™

We are looking for an Operations & Services Coordinator to join our team at La Roca Village and elevate the ultra‑luxury experience we offer to our most distinguished guests.

As our Operations & Services Coordinator, you will provide support to the Operations Team with the security, cleaning and maintenance of the Village. You will Maintain the standards and priorities set by the Operations Manager and take responsibility for the day-to-day management of the Village with the Operations Team.

About the role

• Provide support to the Operations & Services Manager in their areas of responsibility for the security, cleaning, and maintenance of the Village
• Assist the Operations & Services Manager to set up, track and achieve budgets for the common costs of the Village
• Assist the Operations & Services Manager in developing and maintaining partnerships with 3rd party contractors
• Supervise daily maintenance, minor carpentry, brickwork, plumbing, electrical, painting and other projects carried out in the Village
• Collect, consolidate, and analyze electricity/water consumption data from the property and all brands within the Village.
• Develop dashboards and executive reports to support operational and strategic decision‑making.
• Train and support internal staff, brands, and external partners on best practices in energy efficiency.
• Create educational materials (guides, presentations, recommendations) tailored to different audiences.
• Promote a responsible and informed energy culture across the Village.
• Ensure alignment with corporate sustainability policies, standards, and goals
• Identify energy‑saving opportunities and propose operational or technical improvements
• Achieve the sustainability targets defined for the Village, contributing to reductions in energy consumption, emissions, and other key performance indicators.
• Focus on service with on-site cleaning, security, and landscaping teams
• Supervise the Security Team and ensure appropriate cover is maintained at all times
• Supervise the landscaping contract of the Village
• Supervise and control other contracted services such as pest control, air fresheners, diaper and sanitary napkin dispensers, public telephones etc.
• Ensure that brands comply with the Village’s rules and regulations concerning material supply, waste disposal, use of common installations, operating hours, car parking etc.
• Carry out preventative measures regarding health and safety issues to evaluate performance and conduct and to ensure that all Village standards are continually monitored
• Support Marketing, Retail teams and Brands with the day-to-day movement of props and animation

BACKGROUND & SKILLS:

• Provide support to the Operations & Services Manager in their areas of responsibility for the security, cleaning, and maintenance of the Village
• Assist the Operations & Services Manager to set up, track and achieve budgets for the common costs of the Village
• Assist the Operations & Services Manager in developing and maintaining partnerships with 3rd party contractors
• Supervise daily maintenance, minor carpentry, brickwork, plumbing, electrical, painting and other projects carried out in the Village
• Collect, consolidate, and analyze electricity/water consumption data from the property and all brands within the Village.
• Develop dashboards and executive reports to support operational and strategic decision‑making.
• Train and support internal staff, brands, and external partners on best practices in energy efficiency.
• Create educational materials (guides, presentations, recommendations) tailored to different audiences.
• Promote a responsible and informed energy culture across the Village.
• Ensure alignment with corporate sustainability policies, standards, and goals
• Identify energy‑saving opportunities and propose operational or technical improvements
• Achieve the sustainability targets defined for the Village, contributing to reductions in energy consumption, emissions, and other key performance indicators.
• Focus on service with on-site cleaning, security, and landscaping teams
• Supervise the Security Team and ensure appropriate cover is maintained at all times
• Supervise the landscaping contract of the Village
• Supervise and control other contracted services such as pest control, air fresheners, diaper and sanitary napkin dispensers, public telephones etc.
• Ensure that brands comply with the Village’s rules and regulations concerning material supply, waste disposal, use of common installations, operating hours, car parking etc.
• Carry out preventative measures regarding health and safety issues to evaluate performance and conduct and to ensure that all Village standards are continually monitored
• Support Marketing, Retail teams and Brands with the day-to-day movement of props and animation

There’s no one quite like us

The Bicester Collection are the worlds’ leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 11 Villages in Europe and China as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.

What we do for you

The key to our success is the quality and commitment of our people. In return for your dedication and hard work, you’ll receive a generous salary and along with a competitive benefits package including 25 days annual leave, along with extra leave on your birthday and if you are getting married or moving, you will receive discounts throughout our villages, a very generous employee referral bonus, access to private medical and dental cover, along with many more benefits!

Come and live your story with us

The key to our success is the quality and commitment of our people. We are diverse in background, age, experience and leadership style. We believe that an inclusive workforce makes magic happen. We have huge ambition for what we can achieve together and we want to have fun!

Something Extraordinary Every Day™

We are looking for an Operations & Services Coordinator to join our team at La Roca Village and elevate the ultra‑luxury experience we offer to our most distinguished guests.

As our Operations & Services Coordinator, you will provide support to the Operations Team with the security, cleaning and maintenance of the Village. You will Maintain the standards and priorities set by the Operations Manager and take responsibility for the day-to-day management of the Village with the Operations Team.

About the role

• Provide support to the Operations & Services Manager in their areas of responsibility for the security, cleaning, and maintenance of the Village
• Assist the Operations & Services Manager to set up, track and achieve budgets for the common costs of the Village
• Assist the Operations & Services Manager in developing and maintaining partnerships with 3rd party contractors
• Supervise daily maintenance, minor carpentry, brickwork, plumbing, electrical, painting and other projects carried out in the Village
• Collect, consolidate, and analyze electricity/water consumption data from the property and all brands within the Village.
• Develop dashboards and executive reports to support operational and strategic decision‑making.
• Train and support internal staff, brands, and external partners on best practices in energy efficiency.
• Create educational materials (guides, presentations, recommendations) tailored to different audiences.
• Promote a responsible and informed energy culture across the Village.
• Ensure alignment with corporate sustainability policies, standards, and goals
• Identify energy‑saving opportunities and propose operational or technical improvements
• Achieve the sustainability targets defined for the Village, contributing to reductions in energy consumption, emissions, and other key performance indicators.
• Focus on service with on-site cleaning, security, and landscaping teams
• Supervise the Security Team and ensure appropriate cover is maintained at all times
• Supervise the landscaping contract of the Village
• Supervise and control other contracted services such as pest control, air fresheners, diaper and sanitary napkin dispensers, public telephones etc.
• Ensure that brands comply with the Village’s rules and regulations concerning material supply, waste disposal, use of common installations, operating hours, car parking etc.
• Carry out preventative measures regarding health and safety issues to evaluate performance and conduct and to ensure that all Village standards are continually monitored
• Support Marketing, Retail teams and Brands with the day-to-day movement of props and animation

BACKGROUND & SKILLS:

• Provide support to the Operations & Services Manager in their areas of responsibility for the security, cleaning, and maintenance of the Village
• Assist the Operations & Services Manager to set up, track and achieve budgets for the common costs of the Village
• Assist the Operations & Services Manager in developing and maintaining partnerships with 3rd party contractors
• Supervise daily maintenance, minor carpentry, brickwork, plumbing, electrical, painting and other projects carried out in the Village
• Collect, consolidate, and analyze electricity/water consumption data from the property and all brands within the Village.
• Develop dashboards and executive reports to support operational and strategic decision‑making.
• Train and support internal staff, brands, and external partners on best practices in energy efficiency.
• Create educational materials (guides, presentations, recommendations) tailored to different audiences.
• Promote a responsible and informed energy culture across the Village.
• Ensure alignment with corporate sustainability policies, standards, and goals
• Identify energy‑saving opportunities and propose operational or technical improvements
• Achieve the sustainability targets defined for the Village, contributing to reductions in energy consumption, emissions, and other key performance indicators.
• Focus on service with on-site cleaning, security, and landscaping teams
• Supervise the Security Team and ensure appropriate cover is maintained at all times
• Supervise the landscaping contract of the Village
• Supervise and control other contracted services such as pest control, air fresheners, diaper and sanitary napkin dispensers, public telephones etc.
• Ensure that brands comply with the Village’s rules and regulations concerning material supply, waste disposal, use of common installations, operating hours, car parking etc.
• Carry out preventative measures regarding health and safety issues to evaluate performance and conduct and to ensure that all Village standards are continually monitored
• Support Marketing, Retail teams and Brands with the day-to-day movement of props and animation

There’s no one quite like us

The Bicester Collection are the worlds’ leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 11 Villages in Europe and China as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.

What we do for you

The key to our success is the quality and commitment of our people. In return for your dedication and hard work, you’ll receive a generous salary and along with a competitive benefits package including 25 days annual leave, along with extra leave on your birthday and if you are getting married or moving, you will receive discounts throughout our villages, a very generous employee referral bonus, access to private medical and dental cover, along with many more benefits!

Come and live your story with us

The key to our success is the quality and commitment of our people. We are diverse in background, age, experience and leadership style. We believe that an inclusive workforce makes magic happen. We have huge ambition for what we can achieve together and we want to have fun

We’re committed to creating magical and memorable experiences for our guests. Whether our guest is a sophisticated socialite on a day trip from the city, a globetrotting lover of fashion or a weekend traveller seeking style inspiration, we ensure their experience exceeds expectation.  If you want to be part of creating the magic, we want to hear from you.