Senior Guest Knowledge & Insights Manager

Senior Customer Knowledge & Insights Manager ¦ La Roca Village ¦ Permanent Full time

Something Extraordinary Every Day™

As our Senior Customer Knowledge & Insights Manager, you will play a critical role in our Customer (Guest) Knowledge & Insights strategy.

You will be responsible for the analysis of our guests or potential guests and leverage the insight to drive guest acquisition

You will currently be working in a Customer or Consumer insights role in any consumer facing organisation and be keen to take on more responsibility across a wide variety of potential domestic and international customers.

This role is hybrid and you will be required to work on site at La Roca Village a minimum of 4 days a week.

Please submit your CV in English.

What you will be doing

The key responsibilities of this role will include some or all the following:

• Develop and manage a centre of excellence in guest knowledge, guest insights, guest data, guest intelligence and analysis
• Ensuring a clear methodology to the conclusions to support the strategy of the business
• Develop Guest Knowledge to reach new customers that will facilitate growth of key business KPIs
• Develop and define guest knowledge tools, reports and tracks that support the Guest Facing Business decisions

What makes you special

Every colleague is an entrepreneur at heart and this drives our organisational culture, which values invention, innovation and risk taking. To be successful with us, you’ll have:

• Experience leading CRM Data Analysis within Retail, FMCG, Hospitality, Telecoms or luxury brand environment and/or travel and leisure
• Proven success of growing consumer insights in a global role within a matrixed multinational organization
• Creative acumen for developing programs and technical expertise to deliver results
• Ability to influence and motivate key players to stand behind and support plans
• Previous experience on implementing a successful rewards programme
• Expertise in endorsing and implementing customer marketing plans across Media & Multichannel

There’s no one quite like us

The Bicester Collection are the worlds’ leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 12 Villages in Europe, China and USA as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.

Why we’re exceptional

The key to our success is the quality and commitment of our people. In return for your hard work and commitment to our values, you’ll receive a generous salary and we’ll also reward you through our Feel Good Programme

Come and live your story with us

At The Bicester Collection, we are focused on attracting and retaining the best talent. We believe in fostering an open culture, which supports our people to thrive and creates a sense of belonging. Working at the Bicester Collection means entering an inclusive space where all perspectives are valued, ideas are shared freely, and creativity is encouraged.