Concierge

We are extraordinary people creating extraordinary experiences. #ExtraordinaryTogether

Part of The Bicester Collection, Bicester Village doesn't do ordinary. Set in the heart of rural Oxfordshire, well connected across the UK, our open-air, pedestrianised Village is home to more than 160 boutiques, a celebrated food and drink scene, and a team that refuses to stand still.

The Hospitality team are hiring a Concierge.

The role

You will deliver a world-class hospitality experience, ensuring every guest feels welcomed, valued and inspired from the moment they arrive. You’ll anticipate guest needs, provide personalised recommendations, and connect visitors with the very best of the Village and wider destination.

Location: Bicester Village (on-site, includes weekends, evenings and Bank Holidays)

What you'll be doing

A few of the key responsibilities in this role:

• Delivering exceptional, personalised guest experiences by welcoming visitors and anticipating their needs
• Promoting and seamlessly providing Village services, retail insights, and wider tourism offerings
• Building strong relationships with boutique partners to enhance guest experience and drive footfall
• Managing guest queries, bookings and feedback professionally, while contributing to continuous service improvements

What we're looking for

We foster a culture of winning together, and we work hard to ensure everyone is supported to succeed. To thrive in this role, you'll bring:

• Experience in hospitality, tourism, leisure or retail, with a passion for world-class service
• Excellent communication and interpersonal skills, with confidence engaging diverse, international guests
• A proactive, adaptable approach, with the ability to remain calm under pressure
• Strong collaboration skills, cultural awareness, and flexibility to work varied hours

What we offer

A warm welcome, the chance to build an ever-evolving career story, and benefits designed around your lifestyle, physical, mental and social wellbeing

Our commitment

We're proud to be a diverse and inclusive employer — and we mean it. The best ideas come from people who don't all think the same, and we welcome applications from every background. Come as you are.

Bicester Village exists to be experienced in the real world. To be actual, not virtual. To be lived.

We'll never stop evolving. Are you ready for the challenge? #ExtraordinaryTogether