Experience and Events Manager

Experience Manager ¦ Bicester Village ¦ Permanent/Full Time

Something Extraordinary Every Day™

As our Experience Manager, you will be responsible for overseeing the implementation and execution of all experience elements of events, entertainment initiatives, and guest activations at Bicester Village.

This role ensures that each event aligns with Bicester Village’s luxury brand identity and meets the high expectations of its guests. You will be assisting with managing logistics and on-the-ground arrangements, while also collaborating with internal teams and external partners to deliver exceptional, innovative experiences.

What you will be doing

• Oversee the execution of all experience elements for events at Bicester Village, ensuring they meet the luxury standards expected by Bicester Village guests.
• Ensure that all guest journey elements are meticulously planned and executed, considering logistics, guest flow, and overall experience.
• Supervise all on-the-ground logistics for event activations, installations, and other key aspects of the village’s look and feel.
• Manage and coordinate the setup and breakdown of all event-related installations and structures.
• Work closely with internal stakeholders and external partners to implement creative and innovative event concepts.
• Manage entertainment-related logistics, including the coordination of performances and live events within the village.
• Conduct thorough inspections of event installations and setups, ensuring that they are completed on time, within scope, and to the agreed quality.

What makes you special

We are looking for an individual who can display the following experience and skills:

• Previous experience in luxury retail or hospitality, particularly with a focus on event execution.
• Experience working in dynamic, fast-paced environments with high expectations.
• Experience in Event Management
• Organisational and time Management skills
• Leadership & Communication
• Creative Problem-Solving
• High Standards of Quality

There’s no one quite like us

The Bicester Collection are the worlds’ leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 11 Villages in Europe and China as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.

Why we’re exceptional

The key to our success is the quality and commitment of our people. In return for your hard work and commitment to our values, you’ll receive a generous salary and we’ll also reward you through our Feel Good Programme which offers the following benefits:

• Lifestyle - Our Lifestyle benefits include life assurance, income protection, pension, leisure travel insurance, an electric car scheme, a discounted shopping portal, discounts across our Villages, a referral bonus and season ticket loans.
• Physical - Our Physical health benefits include private medical cover, virtual doctor support, dental insurance, health screening, a cycle-to-work scheme, eye care and flu vaccinations.
• Mental – Our Mental health benefits include access to professionals as well as support from trained mental health 'first aiders' from across the business, an employee assistance programme and free access to Headspace and Thrive, two of the most well respected mental well-being apps.
• Social - Our social programme is designed to help us connect and, most importantly, have fun! Benefits include yoga classes, summer parties, outdoor team activities, time away from the office to enjoy special occasions such as birthdays, getting married, moving house and, of course, taking a well-deserved break.

Come and live your story with us

At The Bicester Collection, we are focused on attracting and retaining the best talent. We believe in fostering an open culture, which supports our people to thrive and creates a sense of belonging. Working at the Bicester Collection means entering an inclusive space where all perspectives are valued, ideas are shared freely, and creativity is encouraged.