Guest Experience Duty Manager

Something Extraordinary Every Day™

As our Guest Experience Duty Manager, you'll oversee all aspects of guest services and hospitality operations.

You'll be the driving force behind our exceptional guest services and hospitality operations. Your role will involve implementing and delivering seamless processes, ensuring top-notch standards, sourcing supplies, managing budgets, and delivering impactful training.

About the role

• Implement and deliver processes, monitor standards, and manage budgets.
• Source supplies and deliver training to guest-facing teams.
• Ensure smooth daily operations and manage key guest facilities.
• Open and close the Village, plan events, and provide excellent service.
• Oversee team rotas, ensure full staffing, and liaise with suppliers.
• Support business plans through team briefings, training, and feedback.
• Lead and support during meetings and events.
• Coordinate with departments and third parties to ensure timely plan delivery.
• Conduct regular inspections and address any issues.

Role requirements

• Excellent presentation, communication, and organizational skills.
• Attention to detail and ability to thrive in a fast-paced environment.
• Flexible working hours, including evenings, weekends, and holidays.
• Experience in premium/luxury retail or hospitality.
• Strong customer service and hospitality understanding.
• Ability to collaborate across multi-functional teams.
• Strong cultural awareness; fluency in English (other languages a plus).
• Proficiency in MS Office and competent in preparing briefings and reports.

There’s no one quite like us

The Bicester Collection are the worlds’ leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 12 Villages in Europe, US and China as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.

What we do for you

The key to our success is the quality and commitment of our people.

In return for your dedication and hard work, you’ll receive a generous salary and along with a competitive benefits package. This includes extra leave on your birthday and if you are getting married or moving, discounts throughout our villages, a very generous employee referral bonus, access to private medical and dental cover, along with many more benefits!

Come and live your story with us

We are diverse in background, age, experience and leadership style. We believe that an inclusive workforce makes magic happen. We have huge ambition for what we can achieve together and we want to have fun!