IT Business Analyst

POSITION SUMMARY:

Reporting to the Programme Director, the Digital Business Analyst is responsible for the co-ordination of the defining, analysing & documenting business requirements that maximise business impact / benefits. This role will

• facilitating workshops and interviews with business stakeholders clearly defining business requirements
• build the requirements into use cases / journeys, creating / adjusting operational processes and gaining full business sign off
• help craft the business case to elevate requirements to fully implemented solution enhancements

The Digital Business Analyst will work closely with key business stakeholder, leading joint design efforts to offer a new solution or value proposition to customers, automate processing or to improve existing business processes and associated technology.

KEY RESPONSIBILITIES:

• Gather, understand and develop requirements and produce high quality requirements documentation (such as BRD, User Stories, Use Cases and Acceptance Criteria)
• Manage requirements gathering sessions, capture minutes meeting, follow up on action items, report project status, and own project documentation
• Assist the business with business case development for proposed initiatives and requirements
• Support Strategy definition, Organisation design & transformation (including organisational change management), Process design and implementation
• Participate in business process design and solution design workshops
• Work closely with the Development and Testing teams throughout the project life cycle to ensure that the requirements are understood and development is aligned
• Develop test scripts from the use cases and assist with User Acceptance Testing
• Work closely with IT and business delivery teams to ensure smooth trial / POC
• Work closely with training resource to onboard changes into the business
• Review and understand multiple designs and ensure formation of a creative and consistent solution.
• Able to manage the client's expectations so that the resultant system meets their budget and time constraints.

TECHNICAL SPECIFICATION:

Extremely strong Business Analysis background with a demonstrable track record of operating effectively in a dynamic, fast paced, challenging and delivery focused Project / Programme environments containing blended teams (e.g. permanent, contract, vendor, SI, Business/IT/operational teams, offshore).

Essential competency / experience:

• Minimum 3 years’ experience in business analysis, at least 2 of which are working as part of complex business change programmes
• A thorough understanding of all different aspects of business analysis
• Experience of structured methodologies such as TDD, Agile, and Waterfall

• Confidence to facilitate Workshops / deliver Training / hold Road Shows

• Strong analytical skills, able to map out and understand complex, interdependent issues
• Excellent interpersonal communications skills
• Extremely well organised and detail oriented
• Confident, driven with a strong determination to succeed

Desirable competency / experience:

• Formal business analysis qualifications, such as BCS diploma in Business Analysis or IIBA CCBA or CBAP Certified
• Experience of reporting into steering group level
• Familiar with formal test planning / management
• A good understanding of cyber security and system support

PERSON SPECIFICATION:

• Excellent communication and interpersonal skills
• Confident, driven and strong determination to succeed
• Extremely well organised, detail oriented
• High levels of personal energy and an ability to energise others
• A professional and flexible attitude while multi-tasking at an extremely fast pace
• Manages rapidly changing priorities with a calm attitude and professional manner
• Shows dedication and commitment to ensure work is completed within timescales
• A strong customer led work ethic and the ability to work well under pressure
• Passionate about providing an exceptional service to customers
• Seeks to understand and support change
• Ability to anticipate and manage conflicts
• Maintain complete confidentiality and discretion at all times
• Excellent English language skills, both written and verbal