Personal Shopper

An extraordinary team, every day
We are constantly on the lookout for extraordinary talent to work within our Personal Shopping team.  We have the an exceptional opportunity for a Personal Shopper – could this be the perfect new role for you?

The team of Personal Shoppers create an unrivalled, personalised shopping experience in the Village surrounded by leading international luxury brands. They understand luxury fashion and lifestyle and use this to provide a bespoke service within The Apartment that meet and exceed the guest’s expectations. 

POSITION SUMMARY:  

Senior Personal Shoppers are expected to deliver “an above and beyond” bespoke experience to each guest to help them with their shopping requirements. They are available to recommend product using their in-depth knowledge from the range of international brands within the Village that is suitable and meets the client’s needs, often introducing brands/items that the client would never have viewed if shopping alone.  

The Senior Personal Shopper will need to ensure they are delivering a high quality of customer service to all clients and continually seeking to expand their client list, whilst partnering with brands to assist in increasing their sales. 

KEY RESPONSIBILITIES: 

• Bring and develop their own Personal Shopping client base by nurturing existing clients, introduce new clients and support colleagues as well as getting referrals 

• Awareness of your individual and departmental target, you will work to achieve both your individual sales targets and the wider business KPI’s 

• Participate in and organise VIP visits both in the Village and offsite if required  

• Deliver an exceptional service using individual customer profiles to provide personal recommendations, demonstrating detailed product knowledge and an understanding of each client's style and requirements 

• Find ways to build loyal client relationships and increase client spend by understanding their needs and upselling  

• To create and nurture opportunities for collaboration, sponsorship and presence of the Village with institutions and agencies as well as events directed to the HNW.  

• Suggest gifting options to their clients throughout the year, be proactive in helping them with their shopping requirements 

• Be proactive in staying ahead with fashion trends and the luxury fashion industry. 

• Maintain accurate and clear client profiles in salesforce and ensure all activity is accurately and correctly recorded in a timely manner in line with the guidelines  

• Build close relationships with the brands by visiting the stores to ensure up to date availability of stock, brand understanding, offers and campaigns to support guests needs and drive sales. 

• Attend brand training sessions to continually increase their brand/product knowledge.  

• Act as an ambassador in the business to represent Personal Shopping and the service level offered, this will be through developing beneficial respectful working relationships with all colleagues of Value Retail and across the brand partners. 

THE CANDIDATE: 

• At least 6 years’ experience working in sales for a luxury retail brand. 

• Previous Personal Shopping experience essential within a luxury retail brand network. 

• A genuine interest in delivering “an above and beyond” level of service is essential, together with a thorough understanding of the luxury consumer and a sympathetic approach to their needs and expectations. 

• Thorough knowledge of current international fashion trends, designers, products and a good sense of what styles suit clients. 

• A keen eye for detail, you notice the smallest details and ensure an excellent experience and luxury environment for your customers 

• Confident using social media to support client contact and increasing sales. 

• Has a strong network and an existing client list “Black Book”  

• Ability to engage and build client relationships  

Our family is made up of 1,200 colleagues of 45 nationalities.  We are diverse in background, age, experience and leadership style, but all have an uncompromising commitment to excellence. If you’ve seen your dream role, apply now and discover more about the team.