Personal Shopper

[Personal Shopper - Bicester Village - Full Time/Perm]

Something Extraordinary Every Day™

As our Personal Shopper, you will be expected to deliver “an above and beyond” bespoke experience to each guest to help them with their shopping requirements. You will be available to recommend product using your in-depth knowledge from the range of international brands within Bicester Village that are suitable and meet the client’s needs, often introducing brands/items that the client would never have viewed if shopping alone.

You will ensure to deliver high quality of customer service to all clients and continually seeking to expand their client list, whilst partnering with brands to assist in increasing their sales.

This role requires you to be on site in Bicester Village 5 days per week including weekend work.

What you will be doing

• Bring and develop your own Personal Shopping client base by nurturing existing clients, introduce new clients and support colleagues as well as getting referrals
• Work to achieve both your individual sales targets and the wider business KPI’s
• Participate in and organise VIP visits both in the Village and offsite if required
• Deliver an exceptional service using individual customer profiles to provide personal recommendations, demonstrating detailed product knowledge and an understanding of each client's style and requirements
• Find ways to build loyal client relationships and increase client spend by understanding their needs and upselling
• Be proactive in staying ahead with fashion trends and the luxury fashion industry.
• Build close relationships with the brands by visiting the stores to ensure up to date availability of stock, brand understanding, offers and campaigns to support guests needs and drive sales.

What makes you special

Every colleague is an entrepreneur at heart and this drives our organisational culture, which values invention, innovation and risk taking. To be successful with us, you’ll have:

• At least 6 years’ experience working in sales for a luxury retail brand.
• Previous Personal Shopping experience essential within a luxury retail brand network.
• Thorough knowledge of current international fashion trends, designers, products and a good sense of what styles suit clients.
• A keen eye for detail, you notice the smallest details and ensure an excellent experience and luxury environment for your customers
• Confident using social media to support client contact and increasing sales.
• A strong network and an existing client list “Black Book”
• Ability to engage and build client relationships .

There’s no one quite like us

The Bicester Collection are the worlds’ leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 11 Villages in Europe and China as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.

Our Vision is to be the best shopping destination in the world. Our Mission is to make the lives of others better - our brands, our guests, our people and our communities. Our Brand Promise is to offer something extraordinary every day. Our Five Values are the glue that bind us together and allows us to lead ahead:

• Authenticity - Always do the right thing
• Innovation - Think outside of the box
• Passion - Do what you love and love what you do!
• Critical Thinking - Challenge the obvious
• Vision - Be mission driven always

Why we’re exceptional

The key to our success is the quality and commitment of our people. To work in one of the teams at any of the Villages is to play an active role in redefining both the art and the science of retail. This creates a dynamic approach that underpins our ability to anticipate future trends in a fast changing world. In return for your Authenticity, Critical Thinking, Innovation, Passion and Vision, you’ll receive a generous salary and we’ll also reward you by:

Looking after you: You’re entitled to 25 days of annual leave (plus UK Bank Holidays) and your birthday off, plus extra leave if you are getting married or moving. We provide above industry average life assurance cover, income protection, pension, personal travel insurance, dental and eyecare, private healthcare, access to a virtual GP app, Employee Assistance Programme, cycle to work scheme and flu vaccinations

Treating you: Discounts throughout our villages, discounts with other retailers (known as My Choices) and a very generous employee referral bonus

Championing you: You’ll be working within a creative and collaborative environment like no other, with the opportunity to develop your professional and personal skills while advancing your career

Come and live your story with us

The key to our success is the quality and commitment of our people. The Bicester Collection is made up of 1,200 colleagues of 50 nationalities. We are diverse in background, age, experience and leadership style. We believe that an inclusive workforce makes magic happen, and with this in mind we welcome everyone - regardless of age, gender identity, race, sexual orientation, physical or mental ability or ethnicity - to be a part of our family. We are offering a fantastic opportunity for a professional and commercially focused individual to join us. We have huge ambition for what we can achieve together and we want to have fun!