About the role                                                                   

The team of Personal Shoppers create an unrivalled, personalised shopping experience in the Village surrounded by leading international luxury brands. They understand luxury fashion and lifestyle and use this to provide a bespoke service within The Apartment that meet and exceed the guest’s expectations.

The Personal Shoppers are expected to deliver “an above and beyond” bespoke experience to each guest to help them with their shopping requirements. They are available to recommend product using their in-depth knowledge from the range of international brands within the Village that is suitable and meets the client’s needs, often introducing brands/items that the client would never have viewed if shopping alone.

The Personal Shopper will need to ensure they are delivering a high quality of customer service to all clients and continually seeking to expand their client list, whilst partnering with brands to assist in increasing their sales.     

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Key responsibilities

The key responsibilities of this role will include some or all the following.

• Bring and develop their own Personal Shopping client base by nurturing existing clients, introduce new clients and support colleagues as well as getting referrals
• Awareness of your individual and departmental target, you will work to achieve both your individual sales targets and the wider business KPI’s
• Participate in and organise VIP visits both in the Village and offsite if required
• Deliver an exceptional service using individual customer profiles to provide personal recommendations, demonstrating detailed product knowledge and an understanding of each client's style and requirements
• Find ways to build loyal client relationships and increase client spend by understanding their needs and upselling
• To create and nurture opportunities for collaboration, sponsorship and presence of the Village with institutions and agencies as well as events directed to the HNW.
• Suggest gifting options to their clients throughout the year, be proactive in helping them with their shopping requirements
• Be proactive in staying ahead with fashion trends and the luxury fashion industry.
• Maintain accurate and clear client profiles in salesforce and ensure all activity is accurately and correctly recorded in a timely manner in line with the guidelines
• Build close relationships with the brands by visiting the stores to ensure up to date availability of stock, brand understanding, offers and campaigns to support guests needs and drive sales.
• Attend brand training sessions to continually increase their brand/product knowledge.
• Act as an ambassador in the business to represent Personal Shopping and the service level offered, this will be through developing beneficial respectful working relationships with all colleagues of Value Retail and across the brand partners.

About You

We are looking for an individual who can display the following experience and skills:

• A strong background and level of experience working for a luxury retail brand.
• Previous Personal Shopping or stylist experience and an established client base is essential.
• A genuine interest in delivering “an above and beyond” level of service is essential, together with a thorough understanding of the luxury consumer and a sympathetic approach to their needs and expectations.
• Thorough knowledge of current international fashion trends, designers, products and a good sense of what styles suit clients.
• A keen eye for detail, you notice the smallest details and ensure an excellent experience and luxury environment for your customers
• Confident using social media to support client contact and increasing sales.
• Has a strong network and an existing client list “Black Book”
• Ability to engage and build client relationships

ESSENTIAL SKILLS:

• A collaborative team player and a flexible working style is essential, together with excellent interpersonal and communication skills
• Patient, understanding and resilient.
• Possess good listening skills.
• Aware of cultural sensitivities who can flex their personal style to best service the client.
• Efficient, organised and able to plan their working day to accommodate their clients.
• Excellent verbal and written communication skills in English (a second language is advantageous).
• Good computer literacy skills.