Senior Retail Manager

Something Extraordinary Every Day™

As our Senior Retail Manager, you will play a pivotal role in driving commercial performance and enhancing the guest experience in our destination. The role requires a deep understanding of luxury and premium retail operations, strong stakeholder management skills, strong product knowledge, both in terms of qualitative and quantitative analysis, and a passion for delivering exceptional service standards. You will collaborate closely with brand partners, internal teams and stakeholders to ensure the continued success and growth of our unique retail environment.

The role is based in Fidenza Village, full-time and offered on a permanent basis.

This offer is available also for candidates belonging to protected categories in line with law 68/99, article 18.

What you will be doing

The key responsibilities of this role will include the following

• Ensure that the Village achieves its set sales targets, retail strategy and provides an excellent customer experience.
• Demonstrate strong aptitude for developing and nurturing high-quality relationships with brand stakeholders at all levels, from in-store teams and Store Managers to brand HQ leadership
• Analyse and influence the in‑store product selection to optimise performance
• Maintain and develop personal knowledge and expertise to provide guidance to store managers and enhance profitability
• Provide accurate and timely management information with supporting analysis, through weekly reporting, to Deputy Retail Director and Commercial Team.
• Provide insights to implement the Village retail strategy through analysis of fashion trends, customer behaviours and key seasonal dates

What makes you special

Every colleague is an entrepreneur at heart and this drives our organisational culture, which values invention, innovation and risk taking. To be successful with us, you’ll have:

• Degree education or relevant qualification is preferrable
• Fluent in English and local Village language, any other European language beneficial
• In-depth product knowledge across categories
• Proven experience in management of multi-site sport brands, luxury or premium brands is preferrable
• Proven experience in international luxury retail industry, ideally within a department store
• Proven experience in buying and merchandising, preferably gained in franchising
• Able to work well with all levels across the business and customers with a creative and open-minded capability to adapt to a fast-paced environment
• Clear analytical capabilities, structured approach, and an eye for detail
• A customer focused approach with an innate understanding of quality service
• Energetic and hands-on approach

There’s no one quite like us

The Bicester Collection are the worlds’ leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 12 Villages in Europe, China and United States as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.

Our Vision is to be the best shopping destination in the world.

Our Mission is to make the lives of others better including our brands, our guests, our people and our communities.

Our Brand Promise is to offer something extraordinary every day.

Our Five Values are the glue that bind us together and allows us to lead ahead:

• • Authenticity - Always do the right thing
  • Innovation - Think outside of the box
  • Passion - Do what you love and love what you do!
  • Critical Thinking - Challenge the obvious
  • Vision - Be mission driven always

Why we’re exceptional

The key to our success is the quality and commitment of our people. In return for your hard work and commitment to our values, you’ll receive a generous salary and we’ll also reward you through our Feel Good Programme which offers the following benefits:

• Lifestyle - Our Lifestyle benefits include life assurance, leisure travel insurance, a discounted shopping portal, discounts across our Villages and a referral bonus. 
• Physical - Our Physical health benefits include private medical cover and flu vaccinations.
• Mental – Our Mental health benefits include support from trained mental health 'first aiders' from across the business, and free access to Headspace. 
• Social - Our social programme is designed to help us connect and, most importantly, have fun! Benefits include summer parties, outdoor team activities, time away from the office to enjoy special occasions such as birthdays, getting married, moving house and, of course, taking a well-deserved break.

Come and live your story with us

At The Bicester Collection, we are focused on attracting and retaining the best talent. We believe in fostering an open culture, which supports our people to thrive and creates a sense of belonging. Working at the Bicester Collection means entering an inclusive space where all perspectives are valued, ideas are shared freely, and creativity is encouraged.