Training Manager

Title:    Training Manager (m/f/d)

Based: Ingolstadt Village

KEY RESPONSIBILITIES:

• Evaluate all training initiatives to determine ways to improve the learning experience and adapt to any changes in the work place.
• Facilitates training for all VR and brand employees.  Write materials in conjunction with VR Academy team, including participant workbooks, quick references, facilitator guides and presentation materials. 
• Where appropriate, identify internal or external subject matter experts to deliver programs.
• Manage quality standards for all VR’S programs, products, and services.
• Enhance all retail training initiatives (i.e.  sales, service, hospitality)
• Consideration the costs of planned programmes and keeping within budgets as assessing the return on investment is crucial
• Responsible for the training and development of corporate, and brand employees of all levels.
• Assist in the continuous updating and/or redesign of existing online training materials as well as training documentation.
• Ensure all online courseware development is delivered with high quality.
• Works with Management on specialized/personalized coaching
• Participates in workforce planning for organizational capacity to support business strategy by determining training needs for succession planning support.
• Exemplify the desired culture and philosophies of the organization and act as a role model for others, embodying the Company’s core values.
• Work on special projects.
• Researching new technologies and methodologies in workplace learning and presenting this research
• Understand and use Mystery Shop results to meet specific needs to drive hospitality standards and guest experience

BACKGROUND & SKILLS:

• A bachelor’s degree in education is required.
• 5+ years of hands on delivery/ development within a learning and development department. .
• Retail training background a must!  
• Must have a proven track record in an established training department
• Collaboration skills and the ability to contribute within a team
• Excellent interpersonal and communication skills
• Must have a great deal of energy, enthusiasm, and passion for development 
• Strong problem solving skills
• Project/programme management skills
• A clear understanding of people
• Language skills: fluent English and German, any othe languages are benefitial