Assistant Village Operations & Services Manager

Village Operations & Services Coordinator | Las Rozas Village

Something Extraordinary Every Day™

We are looking for a Village Operations & Services Coordinator to join our team at Las Rozas Village and help ensure the efficient, safe and seamless day-to-day operation of the Village.

In this role, you will support the Operations team across facilities management, maintenance, security, cleaning, landscaping, sustainability and other contracted services, helping us maintain the high standards that define the Village experience.

You will coordinate facilities management activities through Planon, ensuring assets, maintenance records and operational processes are managed accurately and effectively, while working closely with internal teams, contractors, brands and service providers.

This is a hands-on role for someone who enjoys being close to the operation, managing multiple priorities and finding practical solutions that make a tangible difference to our guests, brand partners and colleagues.

What you’ll do

Facilities & maintenance

• Coordinate day-to-day corrective and preventive maintenance activities across the Village.
• Ensure Planned Preventive Maintenance activities are scheduled, monitored and completed on time through Planon.
• Assess and prioritise reactive maintenance requests, tracking progress through to completion and keeping relevant stakeholders informed.
• Maintain accurate asset, contractor and maintenance information in Planon, including asset registers, O&M manuals, warranties and PPM instructions.
• Act as a key point of contact for external maintenance providers and operational partners.
• Support the resolution of Planon-related issues in collaboration with IT and central teams.

Village services & operational standards

• Support the coordination and monitoring of security, cleaning, landscaping and other contracted Village services.
• Work closely with external providers to ensure agreed service levels and Village standards are consistently maintained.
• Help ensure that brands operate in accordance with Village rules and operational requirements.
• Collaborate with Retail, Marketing, Visual Merchandising and other Village teams to support projects, events and day-to-day operational requirements.

The scope of the Operations Coordinator role internally specifically covers cleaning, security, landscaping and other contracted services, as well as collaboration with Marketing and Retail on day-to-day Village activity.

Sustainability, energy & continuous improvement

• Collect, consolidate and analyse electricity and water consumption data across the Village.
• Support the development of operational dashboards and reporting to identify trends and inform decision-making.
• Identify energy-saving opportunities and propose practical operational or technical improvements.
• Support the achievement of Village sustainability targets, including reductions in energy consumption, emissions and other relevant KPIs.
• Promote good practices in energy efficiency and help build awareness around responsible energy use across teams, brands and operational partners.

I would definitely add this section. The internal Operations profile explicitly includes consumption analysis, executive dashboards, energy-efficiency education, identification of savings opportunities and contribution to sustainability targets. 

Health, Safety & compliance

• Monitor compliance with Health & Safety, legal and ESG requirements, identifying and escalating potential risks.
• Support preventive measures and safe systems of work across Village operations.
• Contribute to ensuring Village standards and operational controls are consistently monitored and maintained.

Health & Safety monitoring is also explicitly part of the existing Operations role scope. 

Budget, reporting & suppliers

• Process purchase orders and support budget tracking, stock control and supplier administration.
• Support the monitoring of Village operational costs and contracted services.
• Produce operational metrics and reports to identify trends and support informed decision-making.
• Build effective working relationships with contractors, suppliers and operational partners.

Budget management and relationships with third-party contractors are already included in the internal profile. 

Who you are

• You have at least two years’ experience in Facilities Management, Real Estate or a comparable operational environment.
• You have a good understanding of buildings, equipment, assets and maintenance within a retail, commercial or similar environment.
• You are highly organised and detail-oriented, with the ability to manage multiple priorities and follow activities through to completion.
• You are proactive, practical and solutions-focused, and comfortable taking ownership and working on your own initiative.
• You have strong interpersonal skills and enjoy collaborating with internal teams, brands, contractors and external partners.
• You understand the importance of Health & Safety, safe systems of work and effective operational controls.
• You have an analytical mindset and are comfortable using data and operational metrics to identify opportunities and improve performance.
• You are comfortable using AI tools and digital solutions to support automation, process development and continuous improvement.
• You are fluent in written and spoken English.
• Experience with Planon or another CAFM system would be an advantage.
• A recognised Health & Safety qualification, sustainability training or previous experience within luxury hospitality, commercial or retail environments would also be valued.

There’s no one quite like us

The Bicester Collection is the world’s leading family of luxury shopping destinations, committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection brings together 11 distinctive Villages across Europe and China for our guests, brand partners, travel and tourism partners, corporate and financial media, and internal teams.

What we do for you

The key to our success is the quality and commitment of our people. In return for your dedication and hard work, you’ll receive a generous salary and a competitive benefits package, including 25 days’ annual leave, additional leave for your birthday and special life events, discounts throughout our Villages, a generous employee referral bonus, access to private medical and dental cover, and many more benefits.

Come and live your story with us

We are diverse in background, age, experience and leadership style. We believe that an inclusive workforce makes magic happen. We have huge ambition for what we can achieve together, and we want to have fun along the way.