Head of Training - Retail

Head of Training ¦ La Rozas Village ¦ Permanent Full time

Something Extraordinary Every Day™

As our Head of Training you will be responsible for developing and supporting the Global Learning & Development Director, The Head of Training will take robust, positive steps to drive  training strategy that focuses, on developing and driving processes and standards with our brands, with the purpose of driving the business performance through exceptional management and service levels.  

The Head of Training is absolutely passionate about people, training, clienteling, hospitality, fashion, lifestyle and retail.

This role is hybrid and you will be required to work onsite at La Rozas Village.

What you will be doing

The key responsibilities of this role will include some or all the following:

• Demonstrate an ability to develop strong relationships with others and leverage those relationships across the business by influencing leaders and managers to implement  training programs that ultimately influence the overall performance of the business. 
• Plays a primary role of supporting the training and development department and providing direction to junior and new team members. The HOT imparts training support systems to the junior and new team members, enabling them to better execute their duties by sharpening their skills.
• Plays a lead strategic role, overseeing the creation of content, e-learning, collateral and other training materials that will impact behaviour-changing training using various training theories inclusive of job aids, facilitator and participant guides, on-the-job training systems, tutorials, and demonstration models. 
• Drives the development of programs that incorporate overall business objectives. They also develop and maintain interactive learning solutions that drive measurable results for the business and guarantee that those solutions are instructionally sound and are up to the business’s quality standards. 
• Plays a highly collaborative role and builds solid cross-functional relationships with departmental heads and management across the business. Partnering with the Global Director of L&D  in order to determine program priorities, roll-out plans, set program deadlines, and ROI analytics. 

What makes you special

Every colleague is an entrepreneur at heart and this drives our organisational culture, which values invention, innovation and risk taking. To be successful with us, you’ll have:

• 5+ years of hands on delivery/ design & development within a learning and development department. 
• Retail training background essential. 
• Must have a proven track record in an established training department.
• Collaboration skills and the ability to contribute within a team.
• Excellent interpersonal and communication skills.
• Language skills essential: English and Spanish

There’s no one quite like us

The Bicester Collection are the worlds’ leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 11 Villages in Europe and China as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.

Our Vision is to be the best shopping destination in the world.

Our Mission is to make the lives of others better including our brands, our guests, our people and our communities.

Our Brand Promise is to offer something extraordinary every day.

Our Five Values are the glue that bind us together and allows us to lead ahead:

Authenticity - Always do the right thing

Innovation - Think outside of the box

Passion - Do what you love and love what you do!

Critical Thinking - Challenge the obvious

Vision - Be mission driven always

Why we’re exceptional

The key to our success is the quality and commitment of our people. In return for your hard work and commitment to our values, you’ll receive a generous salary and we’ll also reward you through our Feel Good Programme which offers the following benefits:

• Lifestyle - Our Lifestyle benefits include life assurance, income protection, pension, leisure travel insurance, an electric car scheme, a discounted shopping portal, discounts across our Villages, a referral bonus and season ticket loans.
• Physical - Our Physical health benefits include private medical cover, virtual doctor support, dental insurance, health screening, a cycle-to-work scheme, eye care and flu vaccinations.
• Mental – Our Mental health benefits include access to professionals as well as support from trained mental health 'first aiders' from across the business, an employee assistance programme and free access to Headspace and Thrive, two of the most well respected mental well-being apps.
• Social - Our social programme is designed to help us connect and, most importantly, have fun! Benefits include yoga classes, summer parties, outdoor team activities, time away from the office to enjoy special occasions such as birthdays, getting married, moving house and, of course, taking a well-deserved break.

Come and live your story with us

At The Bicester Collection, we are focused on attracting and retaining the best talent. We believe in fostering an open culture, which supports our people to thrive and creates a sense of belonging. Working at the Bicester Collection means entering an inclusive space where all perspectives are valued, ideas are shared freely, and creativity is encouraged.