About the role                                                                   

As our Work Experience – International Markets & Partnerships, you will be provide support the Partners & International Markets Team. She/he will be responsible for assisting with daily back-office tasks and ensuring the smooth execution of administrative and operational processes within the team.

You must have a minimum level of professional experience and demonstrate a degree of seniority appropriate to the responsibilities of the role. Prior exposure to the tourism and services sector is essential, with a clear understanding of industry dynamics, key stakeholders, and service standards.

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Key responsibilities

The key responsibilities of this role will include some or all the following.

• Supervise the check·in process by Concierge Services in Salesforce (Leisure & MICE groups)
• Support in Group Bookings (Convert Leads, Welcome Packs, transfer, lunch, etc.)
• Management of print material & merchandising for BAU and specific campaigns
• Material stock control and record important material inputs and outputs
• Manage incidences with suppliers
• Material stock in Concierge Services control & maintain Concierge Services permanently supplied with Food & Beverages
• Welcoming groups, hospitality management for MICE & Leisure groups, including: communication with Aviareps or Travel agent to arrange final details, transfers, A-boards, Welcome Packs, merchandising…
• Tracking of The Apartment services and booking
• Prepare Tourism material for all Partners needs (tradeshows, fairs, suppliers, etc.)
• Give support with the coordination of events in Las Rozas Village
• Keep the tourism stock update (once a month)
• EVIP pass creation: prepare VIP passes within personalized QR for our partners
• Food & Beverages vouchers: control and tracking
• Salesforce updates (accounts, bookings, campaigns…)

About You

We are looking for an individual who can display the following experience and skills:

 Tourism studies 

• Excellent knowledge of English and Chinese
• Relevant experience gained outside of Spain would be advantageous
• Strong computer skills, Excel, Power BI
• An interest in retail - Brand awareness and understanding
• Comfortable liaising with people at all levels of the business
• Strong communications skills
• Flexibility
• Strong interpersonal skills
• Ability to work both in a team environment and as an individual
• Self-starter but team player