Concierge

We are extraordinary people creating extraordinary experiences. #extraordinarytogether

Part of The Bicester Collection, Wertheim Village doesn't do ordinary. Nestled within one of Germany's most picturesque wine-growing regions, just 50 minutes from Frankfurt, our open-air, pedestrianised Village is home to more than 110 boutiques, a celebrated food and drink scene, and a team that refuses to stand still.

The Hospitality team is hiring a Concierge (m/f/d).

The role

In this role, you will create memorable and personalised experiences for guests visiting Wertheim Village. You will act as an ambassador for our hospitality offering, proactively engaging with guests, supporting a wide range of concierge services, and collaborating with internal teams and brand partners to ensure exceptional service standards. Your contribution will play a key role in enhancing guest satisfaction and strengthening the Village's reputation for world-class hospitality.

Location: Wertheim Village, office-based with a strong on-site guest-facing presence, including weekend work

Starting minimum salary: € 42,000.00 per year

What you'll be doing

A few of the key responsibilities in this role:

• Create outstanding guest experiences by providing tailored recommendations, assistance, and hospitality throughout the guest journey.
• Support and promote Village services, loyalty programmes, gift cards, and additional offerings while responding to guest requests and enquiries.
• Work closely with boutiques, guest services, security, housekeeping, and other stakeholders to identify service improvement opportunities and maintain high guest satisfaction levels.

What we're looking for

We foster a culture of winning together, and we work hard to ensure everyone is supported to succeed. To thrive in this role, you'll bring:

• At least 2 years of experience in hospitality, tourism, leisure, retail, or another customer-focused environment.
• Excellent communication and interpersonal skills, with confidence in engaging with international guests and delivering exceptional service.
• Strong organisational skills, flexibility, and the ability to remain calm under pressure, combined with fluency in German and English.

What we offer

A warm welcome, the chance to build an ever-evolving career story, and benefits designed around your lifestyle, physical, mental and social wellbeing

Our commitment

We're proud to be a diverse and inclusive employer — and we mean it. The best ideas come from people who don't all think the same, and we welcome applications from every background. Come as you are.

Wertheim Village exists to be experienced in the real world. To be actual, not virtual. To be lived.  We'll never stop evolving. Are you ready for the challenge? #ExtraordinaryTogether