Guest Services Manager

Hospitality Manager (m/f/d) ¦ Wertheim Village ¦ Full time

Something Extraordinary Every Day™

In this fast paced, varied role of Hospitality Manager you will develop our guest services strategy and take responsibility for our incredibly talented Guest & Services Team.

This role is critical to ensuring our guests have nothing but a 5* experience with us.

This role is based in Wertheim Village.

What you will be doing

• You will lead the Hospitality Team
• You will develop the guest experience and services strategy
• You will ensure that experience of high net worth guests is at the highest standard
• You will deliver seasonal events

What makes you special

Every colleague is an entrepreneur at heart and this drives our organisational culture, which values invention, innovation and risk taking. To be successful with us, you’ll have:

• Previous experience at senior management level in the luxury or premium hospitality industry
• Strong commercial acumen and the ability to deliver at a strategic level, with analytical
• Ability to perform both operationally and strategically
• Fluent in English and German language, any other European language would be beneficial

There’s no one quite like us

The Bicester Collection are the worlds’ leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 11 Villages in Europe and China as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.

Our Vision is to be the best shopping destination in the world.

Our Mission is to make the lives of others better including our brands, our guests, our people and our communities.

Our Brand Promise is to offer something extraordinary every day.

Our Five Values are the glue that bind us together and allows us to lead ahead:

· Authenticity - Always do the right thing

· Innovation - Think outside of the box

· Passion - Do what you love and love what you do!

· Critical Thinking - Challenge the obvious

· Vision - Be mission driven always

Why we’re exceptional

The key to our success is the quality and commitment of our people. In return for your hard work and commitment to our values, you’ll receive a generous salary and we’ll also reward you through our Feel Good Programme which offers the following benefits:

· Lifestyle - Our Lifestyle benefits include life assurance, income protection, pension, leisure travel insurance, an electric car scheme, a discounted shopping portal, discounts across our Villages, a referral bonus and season ticket loans.

· Physical - Our Physical health benefits include private medical cover, virtual doctor support, dental insurance, health screening, a cycle-to-work scheme, eye care and flu vaccinations.

· Mental – Our Mental health benefits include access to professionals as well as support from trained mental health 'first aiders' from across the business, an employee assistance programme and free access to Headspace and Thrive, two of the most well respected mental well-being apps.

· Social - Our social programme is designed to help us connect and, most importantly, have fun! Benefits include yoga classes, summer parties, outdoor team activities, time away from the office to enjoy special occasions such as birthdays, getting married, moving house and, of course, taking a well-deserved break.

Come and live your story with us

At The Bicester Collection, we are focused on attracting and retaining the best talent. We believe in fostering an open culture, which supports our people to thrive and creates a sense of belonging. Working at the Bicester Collection means entering an inclusive space where all perspectives are valued, ideas are shared freely, and creativity is encouraged.