Senior Personal Shopper

Something Extraordinary Every Day™

As a Senior Personal Shopper, you are entrusted with curating exceptional fashion experiences for our most discerning clients. You combine deep expertise in luxury fashion with a spirit of unreasonable hospitality — going beyond expectations to create moments of genuine connection, emotional resonance, and lasting loyalty.

You are not just selling fashion; you are crafting stories, building trust, and delivering joy through every detail.

What you will be doing

Client Portfolio Management

• Bring, manage and grow a portfolio of UHNW and VIP clients with discretion, trust, and long-term vision.
• Use CRM tools to track preferences, purchase history, and lifestyle indicators to anticipate future needs.
• Act as a strategic advisor, offering fashion guidance, seasonal updates, and proactive personalized outreach through guest’s favorite communication stream

Business Impact & Innovation

• Drive revenue growth through high-value transactions, client retention, and referrals.
• Identify opportunities for innovation in client experience, personalization, and service design and report it to Private Client Management
• Report on KPIs, client satisfaction, and strategic insights to senior leadership.
• Being able to drive revenue through different channels (In village, in suites, remotely, through color analysis)

Luxury Fashion Leadership

• Lead the curation of high-value, trend-forward, and exclusive fashion selections tailored to individual client profiles either in the suites or in village.
• Maintain privileged relationships with luxury brands to access capsule collections, bespoke pieces, and private previews.
• Being able to provide fashion trends and be able to be proactive in sharing with the team.

Unreasonable Hospitality

• Design and execute emotionally resonant client journeys that go far beyond expectations — from surprise gestures to immersive experiences.
• Champion a culture of generosity, empathy, and personalization across all touchpoints.
• Create signature moments that clients associate with the Bicester Collection — celebrating milestones, life events, and personal stories.

Cross-Functional Influence

• Collaborate with internal local & central teams (hospitality, retail, PR, partnership) to deliver seamless, multi-sensory experiences for BtoC, BtoB or brand awareness audience.
• Mentor junior personal shoppers and contribute to internal training programs on luxury service and hospitality.
• Be one of the spokesperson for the department activations, brand events, and client-facing initiatives.

What makes you special

Every colleague is an entrepreneur at heart and this drives our organisational culture, which values invention, innovation and risk taking. To be successful with us, you’ll have:

Skills & Qualities Required

• Genuine empathy, attention to detail, and natural generosity.
• Excellent presentation and interpersonal skills with an international & local clientele.
• Mastery of luxury codes, with the ability to reinvent them with humanity.
• Strong storytelling ability and emotional intelligence.
• Excellent verbal and written communication skills in French and English;
• A collaborative approach to team work, and a flexible working style is essential;
• Thorough knowledge of current international fashion trends, designers, products and a good sense of what styles suit clients;
• Has a strong network and an existing local client list “Black Book” (without off limit exclusions);
• Awareness of cultural sensitivities who can flex their personal style to best service the client;
• Autonomy, precision, highly organized and initiative.
• Proficiency in CRM tools, emotional selling techniques, and omnichannel environments.
• Languages: Excellent verbal and written communication skills in French and English; additional languages (Mandarin, Arabic, Russian, Hindi etc.)are a plus.

Ideal Profile

• Minimum 5 years of experience in a similar role, ideally in luxury retail, high-end hospitality, or bespoke event services.
• Background in business, fashion, luxury, or client relations.
• Passion for people, beauty, detail, and excellence.
• Ability to work under pressure and meet tight deadlines.
• Excellent listening skills, patience, understanding and resilience.

There’s no one quite like us

The Bicester Collection are the worlds’ leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 11 Villages in Europe and China as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.

Our Vision is to be the best shopping destination in the world. Our Mission is to make the lives of others better - our brands, our guests, our people and our communities. Our Brand Promise is to offer something extraordinary every day. Our Five Values are the glue that bind us together and allows us to lead ahead:

• Authenticity - Always do the right thing
• Innovation - Think outside of the box
• Passion - Do what you love and love what you do!
• Critical Thinking - Challenge the obvious
• Vision - Be mission driven always

Why we’re exceptional

The key to our success is the quality and commitment of our people. To work in one of the teams at any of the Villages is to play an active role in redefining both the art and the science of retail. This creates a dynamic approach that underpins our ability to anticipate future trends in a fast changing world. In return for your Authenticity, Critical Thinking, Innovation, Passion and Vision, you’ll receive a generous salary and we’ll also reward you by:

Looking after you: You’re entitled to 25 days of annual leave (plus French Bank Holidays) and your birthday off, plus extra leave if you are getting married or moving. We provide above industry average life assurance cover, personal travel insurance, private healthcare, cycle to work scheme and flu vaccinations

Treating you: discounts throughout our villages, discounts with other retailers (known as My Choices) and a very generous employee referral bonus

Championing you: you’ll be working within a creative and collaborative environment like no other, with the opportunity to develop your professional and personal skills while advancing your career.

Come and live your story with us

The key to our success is the quality and commitment of our people. The Bicester Collection is made up of 1,200 colleagues of 50 nationalities. We are diverse in background, age, experience and leadership style. We believe that an inclusive workforce makes magic happen, and with this in mind we welcome everyone - regardless of age, gender identity, race, sexual orientation, physical or mental ability or ethnicity - to be a part of our family. We are offering a fantastic opportunity for a professional and commercially focused individual to join us. We have huge ambition for what we can achieve together and we want to have fun!