Senior Retail Manager

[Senior Retail Operations Manager ¦  La Vallée Village ¦  Fixed term contract/Full time

Something Extraordinary Every Day™

As a Senior Retail Operations Manager, you will drive retail performance and operational excellence by leading cross‑functional workflows, supporting retail teams and brands, and delivering impactful people, client experience and operational initiatives across the Village.

What you will be doing

1. Team & Workflow Management

• Manage and organize the allocation of tasks between the Retail Operations Coordinator and the Retail Coordinator, tailoring the operational support provided to each Retail Manager.
• Ensure close follow‑up of the Coordinators missions and deliverables.
• Support the Retail Director in ensuring the successful rollout of the 2026 strategy.
• Act as Retail Budget Owner, with responsibility for PO validation and financial tracking.
• Oversee retail team planning management in partnership with the Retail Coordinator.
• Supervise brand communications to ensure relevance, clarity, and timely delivery.

2. Talent Development & Recruitment

• Lead the organization of Talent Days (3 per year) including: coordination with brand HR partners, candidate communication, job listings, and event logistics.

• Develop new ideas and initiatives to better support brands with staffing challenges.

• Attend external recruitment events (4/year) to promote the Village and attract new talents.

3. People Engagement & Retention Programs

• Plan and elevate internal events to strengthen employee engagement and loyalty, including:
• January 1st Reward Program
• White Dinner (1,200 participants)
• Christmas Party (220 participants)
• Afterwork Events (target: 200 participants per event)
• Coordinate Black Friday in‑store treats and other key seasonal activations.

4. Client Experience & Hospitality

• Serve as the main retail contact for the Guest Experience & Clientelling Engagement Team, ensuring alignment between retail operations and hospitality initiatives.

5. Customer Experience Assessment

• Lead the Brand Ambassador Programme (3 per year): organize calls, coordinate training sessions, follow up with Retail Managers, analyze results, and build improvement action plans.
• Manage the Customer Voice program in partnership with IESEG Business School, complementing the Brand Ambassador Programme (3/year).

6. Tools, Systems & Retail Enablers

• Act as the primary retail contact for Global Blue and Planet, ensuring teams remain informed about Tax Free retail innovations.
• Monitor payment methods per store and act as the liaison with central and local partnership teams for key operational initiatives.
• Oversee the rollout of the Central Brand Satisfaction Survey and follow through with improvement action plans.

7. Operations & Store Support

• Serve as the main retail link with local Operations teams to ensure flawless execution on the ground.
• Manage off‑site storage operations, coordinating with Operations, Retail Managers, brands, and external partners; oversee daily monitoring and identify development opportunities.
• Support partner brands with sustainability initiatives (waste management, energy‑saving actions).
• Lead or support operational projects such as WiFi deployment, brand footfall tracking, and queue management plan

8. Legal & Compliance

• Oversee Price Audits (4 per year) including planning, reporting, results analysis, and follow‑up on action plans.

What makes you special

Every colleague is an entrepreneur at heart and this drives our organisational culture, which values invention, innovation and risk taking. To be successful with us, you’ll have:

Skills & Qualities Required

• Experience in retail with strong analytical skills
• Ability to work cross-functionally
• Leadership without direct management responsibilities
• Proficiency in reporting tools (Excel, Power BI, etc.)
• Project management skills
• Excellent presentation and interpersonal skills
• Languages: Excellent verbal and written communication skills in French and English
• Background in business, fashion, luxury, or client relations
• Ability to work under pressure and meet tight deadlines
• Excellent listening skills, patience, understanding and resilience.

There’s no one quite like us

The Bicester Collection are the worlds’ leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 11 Villages in Europe and China as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.

Our Vision is to be the best shopping destination in the world. Our Mission is to make the lives of others better - our brands, our guests, our people and our communities. Our Brand Promise is to offer something extraordinary every day. Our Five Values are the glue that bind us together and allows us to lead ahead:

• Authenticity - Always do the right thing
• Innovation - Think outside of the box
• Passion - Do what you love and love what you do!
• Critical Thinking - Challenge the obvious
• Vision - Be mission driven always

Why we’re exceptional

The key to our success is the quality and commitment of our people. To work in one of the teams at any of the Villages is to play an active role in redefining both the art and the science of retail. This creates a dynamic approach that underpins our ability to anticipate future trends in a fast changing world. In return for your Authenticity, Critical Thinking, Innovation, Passion and Vision, you’ll receive a generous salary and we’ll also reward you by:

Looking after you: You’re entitled to 25 days of annual leave (plus French Bank Holidays) and your birthday off, plus extra leave if you are getting married or moving. 

Treating you: discounts throughout our villages, discounts with other retailers (known as My Choices) and a very generous employee referral bonus

Championing you: you’ll be working within a creative and collaborative environment like no other, with the opportunity to develop your professional and personal skills while advancing your career.

Come and live your story with us

The key to our success is the quality and commitment of our people. The Bicester Collection is made up of 1,200 colleagues of 50 nationalities. We are diverse in background, age, experience and leadership style. We believe that an inclusive workforce makes magic happen, and with this in mind we welcome everyone - regardless of age, gender identity, race, sexual orientation, physical or mental ability or ethnicity - to be a part of our family. We are offering a fantastic opportunity for a professional and commercially focused individual to join us. We have huge ambition for what we can achieve together and we want to have fun!