The Apartment Hospitality Manager

The Apartment Hospitality Manager ¦  La Vallée Village ¦  Permanent Contract /Full time/ On Site

Something Extraordinary Every Day™

As our Private Spaces Manager, you will be responsible for leading and inspiring teams while orchestrating highend, personalized experiences and exclusive events for High Net Worth guests. 
 You will act as the conductor of the Private Spaces ecosystem, aligning people, partners, internal departments and suppliers to deliver singular, memorable moments, fully consistent with the Private Client strategy and the Village’s positioning. 
 Through strong presence, empathy and professionalism, you will anticipate guests expectations, set exemplary standards on the floor and ensure a flawless level of execution across all touchpoints.    You will also be the Ambassador of Private spaces towards luxury brands trading at La Vallée. You will animate and engage with this community to understand needs and develop joined opportunities.      The operational running of the Apartment and the Personal Shopping Suites is a 7-day-a-week facility, and you will often work on weekends and bank holidays.                 

What you will be doing

The key responsibilities of this role will include some or all the following.

Business & Positioning 

• Develop and implement the positioning and business strategy for the Apartment and Personal Shopping Suites. 

• Ensure alignment with the Village’s overall Hospitality and Guest Experience strategy. 

• Own the annual business plan and calendar for the Private Spaces. 

People Leadership & Culture 

• Inspire, coach and develop teams (internal and third-party) to deliver outstanding, personalized service. 

• Lead by example, with strong presence on the floor, professionalism, empathy and discretion. 

• Foster a culture of care, trust and excellence, where teams feel empowered to go beyond expectations for each guest. 

• Create strong engagement and pride within the team through clear standards, feedback and recognition. 

• Act as a role model and ambassador of the Private Client experience. 

Guest Experience & Anticipation 

• Anticipate the needs and preferences of VIP and HNW guests, proactively adapting services and experiences. 

• Design and deliver singular, memorable experiences through thoughtful storytelling, refined attention to detail and highly personalised services. 

• Resolve complex or sensitive situations with discretion, emotional intelligence and efficiency. 

• Personally engage with top clients to build long-term relationships and emotional loyalty. 

• Own a portfolio of 100+ Private Clients, nurturing relationships beyond the visit. 

Operational Excellence 

• Maintain the highest standards of presentation, atmosphere and service across all Private Spaces. 

• Ensure flawless daily operations while preserving a warm, calm and exclusive environment. 

• Guarantee that the Apartment and Personal Shopping Suites consistently reflect 5star hospitality standards. 

• Ensure guest feedback is captured, analysed and translated into continuous improvement actions.  

Events & Experience Orchestration 

• Lead the design, planning and execution of exclusive events within the Private Spaces, aligned with the Private Client strategy and overall Village positioning. 

• Orchestrate multiple priorities simultaneously, coordinating partners, internal departments and external suppliers with agility and clarity. 

• Act as the central point of alignment between Hospitality, Partnerships, Brands, Operations and external stakeholders to ensure seamless delivery. 

• Guarantee a flawless level of execution, from concept to delivery, ensuring each event reflects the highest standards of luxury, discretion and attention to detail. 

• Anticipate risks, manage constraints and adapt in real time while preserving the guest experience and strategic intent. 

• Use events as a lever to create emotionally engaging, memorable moments that strengthen client loyalty and reinforce the Private Spaces’ value proposition. 

Network & Influence 

• Build trusted relationships with Brand partners, Personal Shoppers and internal stakeholders. 

• Act as a key contributor to cross-functional initiatives impacting Private Clients. 

• Monitor competitor activity and best-in-class luxury hospitality practices. 

What makes you special

We are looking for an individual who can display the following experience and skills:

• A natural leader and role model, recognized for inspiring teams and setting exemplary service standards. 
• Proven experience leading teams in luxury hospitality, private client or concierge environments. 
• Strong ability to anticipate guest expectations and create emotionally engaging experiences. 
• High emotional intelligence, discretion and presence. 
• Comfortable balancing strategic thinking with hands-on leadership 
• Strong organizational skills, handling several events across different spaces.  
• Fluent in English and French. A third language is a plus.  

There’s no one quite like us

The Bicester Collection are the worlds’ leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 11 Villages in Europe and China as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.

Our Vision is to be the best shopping destination in the world. Our Mission is to make the lives of others better - our brands, our guests, our people and our communities. Our Brand Promise is to offer something extraordinary every day. Our Five Values are the glue that bind us together and allows us to lead ahead:

• Authenticity - Always do the right thing
• Innovation - Think outside of the box
• Passion - Do what you love and love what you do!
• Critical Thinking - Challenge the obvious
• Vision - Be mission driven always

Why we’re exceptional

The key to our success is the quality and commitment of our people. To work in one of the teams at any of the Villages is to play an active role in redefining both the art and the science of retail. This creates a dynamic approach that underpins our ability to anticipate future trends in a fast changing world. In return for your Authenticity, Critical Thinking, Innovation, Passion and Vision, you’ll receive a generous salary and we’ll also reward you by:

Looking after you: You’re entitled to 25 days of annual leave (plus French Bank Holidays) and your birthday off, plus extra leave if you are getting married or moving. We provide above industry average life assurance cover, personal travel insurance, private healthcare, cycle to work scheme and flu vaccinations

Treating you: discounts throughout our villages, discounts with other retailers (known as My Choices) and a very generous employee referral bonus

Championing you: you’ll be working within a creative and collaborative environment like no other, with the opportunity to develop your professional and personal skills while advancing your career.

Come and live your story with us

The key to our success is the quality and commitment of our people. The Bicester Collection is made up of 1,200 colleagues of 50 nationalities. We are diverse in background, age, experience and leadership style. We believe that an inclusive workforce makes magic happen, and with this in mind we welcome everyone - regardless of age, gender identity, race, sexual orientation, physical or mental ability or ethnicity - to be a part of our family. We are offering a fantastic opportunity for a professional and commercially focused individual to join us. We have huge ambition for what we can achieve together and we want to have fun!