Apartment Concierge

We are extraordinary people creating extraordinary experiences. #extraordinarytogether

Part of The Bicester Collection, Wertheim Village doesn't do ordinary. Nestled within one of Germany's most picturesque wine-growing regions, just 50 minutes from Frankfurt, our open-air, pedestrianized Village is home to more than 110 boutiques, a celebrated food and drink scene, and a team that refuses to stand still.

The Hospitality team is hiring an Apartment Concierge (m/f/d).

The role

In this role, you will create memorable and personalized experiences for guests visiting Wertheim Village. You will act as an ambassador for our hospitality offering, proactively engaging with guests, supporting a wide range of concierge services, and collaborating with internal teams and brand partners to ensure exceptional service standards. Your contribution will play a key role in enhancing guest satisfaction and strengthening the Village's reputation for world-class hospitality.

Location: Wertheim Village
Starting minimum salary: € 42,000.00 per year

What you'll be doing

A few of the key responsibilities in this role:

• Deliver a 5-star luxury hospitality experience, acting as a Apartment Concierge and ensuring personalized, memorable service for all guests and VIPs.
• Support VIP visits, events and The Apartment operations, including guest hosting, F&B service, logistics and event coordination.
• Promote Village services, brands, offers and experiences, including concierge services, campaigns and special activities.
• Manage The Apartment lounge and daily operations, ensuring high standards, smooth coordination, inventory management and compliance with procedures. 

What we're looking for

We foster a culture of winning together, and we work hard to ensure everyone is supported to succeed. To thrive in this role, you'll bring:

• Experience as a guest relation/concierge/ VIP events coordinator in a luxury environment, including hotel, retail and events sectors.
• Solid understanding of the international luxury customer and their cultural norms and values
• Excellent communication and interpersonal skills, with confidence in engaging with international guests and delivering exceptional service.
• Strong organizational skills, flexibility, and the ability to remain calm under pressure, combined with fluency in German and English.

What we offer

A warm welcome, the chance to build an ever-evolving career story, and benefits designed around your lifestyle, physical, mental and social wellbeing

Our commitment

We're proud to be a diverse and inclusive employer — and we mean it. The best ideas come from people who don't all think the same, and we welcome applications from every background. Come as you are.

Wertheim Village exists to be experienced in the real world. To be actual, not virtual. To be lived.  We'll never stop evolving. Are you ready for the challenge? #ExtraordinaryTogether